Customer Satisfaction Guarantee

We make every effort to ensure your order is delivered safely, in good time and in a perfect working condition. Should you be unsatisfied in any respect, please refer to the change of heart section below.

Damaged products or missing items

Please inspect your purchase as soon as you receive it.

Check to see if the item we have sent is in perfect working condition and make sure we have sent the correct items in the right quantities.

If this is not the case, please notify our Customer Services by calling xxxxx xxx xxx within 2 working days of receipt of your item.

Faulty products

Many of our partners products (not made by Qtable) offer a 3 month manufacturers warranty against electrical and manufacturing defects.

If you believe the item you have received has a manufacturing fault or defect, please contact Customer Services by calling xxxxx xxx xxx within 28 days.

Between 7 and 28 days a credit can be given for a replacement or exchange product.

We will advise you on how to return the item and will send you a written confirmation (this can include email confirmation). We ask that you then simply return the item in full, along with the packaging and a fully completed Returns Form, within 7 working days.

It is your responsibility to make sure that the items are returned to us safely and without any further damage so please follow the procedures in the 'Returning goods' section below. When our returns department receives the item they will inspect it carefully to establish the nature of the fault or defect.

Please understand that we cannot be held responsible for any damages caused due to any improper use such as crash damage. If the item is judged to have been damaged through improper use, we will return the item to you and a further delivery charge will be incurred.

If the item is found to have a manufacturing fault or defect we will either attempt to repair the fault or provide a replacement. If applicable, we will also refund you the cost of returning the item back to us by Royal Mail Parcels (limited to a maximum cost of £5, see 'Returning goods' below) or to collect from you by Parcel Force and for posting a replacement back to you.

Please note the initial delivery charges are non refundable and that we cannot be held responsible for packages lost in transit.

Change of heart

We offer a 7 working day money back guarantee.

We want you to be totally satisfied with every purchase you make from longmorecastings.com. Therefore if for any reason you are not totally satisfied, simply inform our Customer Services on xxxxx xxx xxx within 7 working days of receiving the goods.

Goods returned to us because of an "unwanted gift" or a "change of mind" must be returned within 28 days of you receiving the goods in an unused and perfect, re-saleable condition, including the undamaged product packaging, with complete instructions, any extra batteries, spare wings and refills. You must then follow the procedures in the 'Returning goods' section below.

Please understand that we cannot accept a return on an item which has been used or with damaged packaging or missing parts. If our returns department cannot accept your return, we will return the goods back to yourself and a further delivery charge will be incurred.

Make sure the return is packed safely and securely and the Returns Form has been completed. This will help us to process your return without any unnecessary delays and we will exchange it or offer a refund on the purchase price of the goods(s).

Any postage costs on sending and returning the item will not be refunded and you are responsible for any other service provided to you in connection with your purchase e.g. gift wrapping.

Please note that we cannot be held responsible for packages lost in transit.

Refunds, replacement and exchanges

We aim to refund, replace or exchange customers within 7 working days of receiving your goods back into our warehouse. For refunds, we do however reserve the right to make the payment within 30 days of the date of receiving your goods. All refunds will be transferred back to the original credit card.

Please note, in all circumstances Qtable shall not be liable for incidental or consequential damages or expenses, including but not limited to lost profits or other economic or commercial losses. This warrant does not affect your statutory rights, which remain unaffected.

Returning goods

Following these steps will help ensure the products that you're returning to us arrive back correctly and in good condition. You must follow the following procedure:

• Inform our Customer Services by calling xxxxx xxx xxx.
• You will be issued with a Returns Authorisation Code (RAC) number to be added to your Returns Form.
• Enclose all accessories unless informed otherwise.
• Enclose the Returns Form.
• Write the RAC number on the fully completed Returns Form.
• Use all packaging that was originally supplied.
• Use a label for clear display of the RAC number.
• Ensure our full address is clearly displayed on the outside of the package.
• Securely seal the packaging using a similar method as per the original delivery.
• You must arrange for the goods to be returned to us by Royal Mail Standard Parcels in their original condition and unopened packaging and include the Returns Form.

Where returns are due to faulty or damaged goods only (does not apply to change of heart), Qtable will refund the UK postage cost up to a maximum of £5, summarised as follows:

We make every effort to ensure your order is delivered safely, in good time and in a perfect working condition. Should you be unsatisfied in any respect, please refer to the change of heart section below.